Shipping location and delivery time Shipment location: All orders are dispatched from the warehouse in the Netherlands. Processing time: It takes 15 to 30 working days to complete inventory preparation and shipment after placing an order (this may be extended for some customized or special items). Transportation time: International transportation time varies by destination, usually ranging from 7 to 20 working days (excluding customs clearance time).
Freight charges and coverage The shipping fee is automatically calculated based on the weight, volume and destination of the goods, and the final amount is displayed at checkout. Coverage area: Global delivery is supported (limited in some countries/regions, please refer to the checkout page for details).
Logistics tracking After shipment, you will receive a confirmation email containing the logistics tracking number. You can track the status of the package through the official website of [Carrier Name].
Customs and Taxes International orders may incur customs duties or import taxes, which shall be borne by the recipient. Orders within the Netherlands include value-added tax (VAT), while prices outside the Netherlands do not include tax.
Delay or exception handling If the order has not been dispatched within 30 days, we will proactively notify you by email and provide a solution. For logistics anomalies (such as lost packages), please contact [digitorium@quyupets.com] with the order number and problem description attached.
Returns and Refunds For goods damaged during transportation, please provide photo evidence within 48 hours after signing for them. We will arrange for a replacement or refund. For other return policies, please refer to the “Return and Exchange Policy” page.
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